AMC Santa Monica 7 - Santa Monica, California

Giada Zuccarello

Di una comodità assurda, il sound poteva essere migliore visto il costo del biglietto. Ma non ci lamentiamo poltrone reclinabili raga, davvero? Mai viste da nessuna parte, spettacolo.

Gianluca C

Carino

Loving Parents

I'm writing to share an incredible experience I had at your Santa Monica AMC 7 location This past Sunday November 24,2024. What began as a challenging and emotionally overwhelming day was transformed into a heartwarming experience, thanks to the exceptional efforts of your employees Cory, Ana, and Evelyn.
My visit was meant to celebrate my husband’s birthday. As a caregiver to my husband, who has a disability, and as a mom managing my son and two nephews, life can feel hectic and overwhelming at times. On this day, I forgot my husband’s handicap parking permit and had to drive back home to retrieve it. I dropped off my husband and the boys close to the entrance so they would not miss the movie. While I traveled to get the pass, traffic delays caused me to miss the first 30 minutes of the movie we planned to see. Feeling stressed and upset, I returned to the theater to request a refund, Frazzled and feeling disappointed, I ended up leaving my phone at the front counter.
Despite these difficulties, your team turned my day around.
First, Evelyn, your host, stepped in with patience and a willingness to go above and beyond. She listened to my concerns and ensured that my request was handled with care and empathy. Evelyn was not only professional but also showed an attentiveness that reassured me that I was in good hands.
Next, Ana, your cheerful and sweet concessions employee, truly lit up the room. Amidst the chaos and a packed lobby, she maintained a calm and kind demeanor, serving every guest with a smile that felt genuine and welcoming. Ana’s energy was contagious, and her positivity brightened my mood even before my situation was fully resolved. She showed that kindness, even in small gestures, can make a big difference.However, it was Cory, the manager on that day who truly turned my day around and left an unforgettable impression. When I returned for my phone, Cory immediately recognized that I was having a rough day. in a moment of pure human kindness, offered something I didn't even know I needed – a hug and a compassionate ear. Without hesitation, he went above and beyond Instead of simply addressing my concerns, he extended a level of empathy and understanding that went beyond his managerial duties, and most importantly, he showed genuine human empathy He offered me the opportunity to watch another movie, This small gesture gave me the chance to unwind and enjoy some rare alone time a luxury I didn’t realize I needed a thoughtful touch that brought a sense of comfort and normalcy to my day.As a mother and caregiver who often feels the weight of multiple responsibilities, Cory's simple act of kindness made an immense difference. He saw beyond the customer in front of him and recognized a person who just needed a moment of understanding. His actions speak volumes about both his character and AMC's values in hiring such compassionate individuals.What stood out most was Cory’s ability to recognize that my struggles went beyond a missed movie. As a mom and caregiver, it can often feel like life’s challenges pile up, leaving little room for self-care or reprieve. Cory’s kindness and compassion reminded me that I wasn’t invisible and that sometimes, all it takes is a small act of understanding to make someone feel seen and valued.This experience went far beyond customer service—it was a reminder of the power of human connection. Please recognize these 3 employees .I would be grateful if you could pass along my heartfelt appreciation to Cory's mother she should know she raised an extraordinary young man who brings genuine care and humanity to his work.This experience reminded me that sometimes the smallest gestures can have the biggest impact. The team’s kindness and professionalism reflect so well on AMC’s values and create a positive impact on the lives of your guests. They turned what could have been a disastrous day into one that I will always remember with gratitude.
Thank you for employing such compassionate and exceptional individual that make a difference in their community, one small act of kindness at a time!

Adelaide Jones

I recently visited this theater, and the experience was disappointing from the start. We had reserved our tickets, but immediately upon entering, the lady at the front desk greeted us—not with a “hello” or a smile—but with an abrupt reminder of the theater’s policy against scooters. I understand the policy; it’s not a problem to follow it. The issue was the lack of a basic, friendly greeting. Instead of welcoming us and then letting us know about the scooter policy in a polite way, she launched straight into “rules” mode, treating us like a problem before we’d even spoken a word.

We tried explaining why we had chosen specific seats and that the scooter folds up and could be stored under them without issue. She then suggested we go down the street to store it, which could have been fine if it had been offered more kindly. The initial, unwelcoming approach set my husband on edge, and things just escalated from there.

When I asked for a refund, she insisted I’d paid with Apple Pay, which was incorrect (I’d used Venmo). She was quick to argue rather than listen and then suggested a gift card as an alternative. I was simply trying to end the interaction as quickly as possible, but I let her know she could have at least approached us in a friendlier way. Instead of acknowledging this, she kept returning to the policy, as if it excused her approach.

To be clear, this review isn’t about the scooter policy itself—I fully understand why it’s in place. But a warm, respectful approach would have changed everything about this experience. A simple “Hello, glad to have you here! Just a quick note about our policy on scooters…” would have gone a long way. Unfortunately, her attitude made us feel unwelcome, and it soured what should have been an enjoyable outing.

R M

I convinced my wife to come here versus going to a different movie theater because of all the reviews on here and it’s really not honest whoever’s been posting lately.

Staff is very sweet and they love their job you can tell. Everyone from the door to the concession stand full bar and as you exit

The problem is the cleanliness of this facility. It smelled like wet mold as you went downstairs to auditorium one and two and they were just trying to mask it with air fresheners. And they sprayed every half hour or so it’s unfortunate but I did not have a great experience here with my wife. We also heard the movie and the base from the next-door auditorium.

Deborah L

The sound from the film showing in the theater next to us was so loud it interrupted the film we were there to see. You'd think they could sound proof the theaters. We were there to see the new Dylan film which had no explosions - except our film viewing had many. Will not be retuning and will see 'A Complete Unknown' again elsewhere.

Nancy De Leon

Bring one star down.. the costumer service here is good and the food is improving but the cleanliness is terrible… specially down stairs were theater one and two are… smells really bad , the stairs never work and they are so messy.. food all around the stairs. Hopefully they put more attention to that area.

Em

If you’d like to have commercials blasted at deafening volume in your face for 20 minutes before the previews so you have to shout to your companions like you’re in a club, this is your place. Two stars earned by the staff who are pretty friendly overall.